Refund Policy

Overview

Meeting Space Terms & Conditions

It is the responsibility of the individual booking the room to ensure that it is left in an acceptable condition at the end of the meeting.

All attendees of the meeting must sign in and out at reception.

Cancellation periods are the following:

• If you cancel 5 working days in advance of the booking date you may be charged 25% of the value of the booking
• If you cancel between 4 and 2 working days in advance of the booking, you may be charged 50% of the value of the booking
• If you cancel on the same working day of the booking, you may be charged 100% of the value of the booking

We try to take a sympathetic view if bookings are unavoidably cancelled through illness or unforeseen crisis.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Need help?

Contact us at info@innovationwight.co.uk for questions related to refunds and returns.